Shipping Rates and Policies
You decide how much shipping you want to pay on your tent. Maybe you want to camp right away - pick a quick solution. If you can wait a few days for your tent, pick a more affordable shipping option.
Return Policy
For a more prompt exchange/refund, please
keep your invoice and call to obtain a return authorization number. You
must obtain an RA # before returning the item.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return to camptentonline.com within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid; No COD’s accepted
If the merchandise you wish to receive is out of stock, a
refund/credit will be issued promptly. All returns for refund paid by
credit card will receive a credit to the credit card.
Any
questions concerning an exchange/refund should be directed to our
Product Support department at (714)271-8642. If merchandise you receive
is defective, call our customer service department for instructions.
For a prompt exchange/refund, send an email to:
thomasneton@gmail.com
Where will you be camping this year?